Certificate in Customers Complaints Handling

Learn how to professionally handle customers complaints

NOW ONLY $38.5 (Normally $55)

Course Description

This course is designed for individuals working in an environment where they deal with customers directly. This course will equip you with knowledge and skills to resolve customers complaints in a professional manner.

This is a must-have skill set if you are working in customer service industry.

Potential Career Opportunities

At the completion of Certificate in Customers Complaints Handling, graduates will have improved skills in resolving customers complaints

Course Information

Flexible duration to suit your needs and other life commitments – You can complete the course in as little as one week and upto 12 months. No Penalties for earlier completion.
Completely online, interactive learning, with no sit-in exams. There are no scheduled classes, therefore you can learn when it suits you.
No lengthy assessments – No practical work placement. Assessment methods include short interactive activities and brief written assessments. We have highest completion and pass rates in the country.
Trainer and admin support available to help you complete the course without any hassle.
Who is this course suitable for?
This course is suitable for anyone working in the customer service area, such as retail, hospitality etc. It will also be useful for those who want to work in these industries.
What is the duration of this course?
This course is offered as a flexible learning program, which means you can complete this course as soon as possible – no penalties for earlier completion. Maximum duration for this course is 12 months.
What are the technology requirements?
Please make yourself aware of the following IT requirements to be able to access and successfully complete the course.

  • Microsoft Windows (XP or higher i.e. Windows 10) or Mac OSX 10.5 or higher
  • Latest web browsers i.e. Chrome, FireFox or Microsoft Edge
  • 1.5 GHz Processor or higher
  • 2GM RAM or higher
  • 64GM Hard Drive or higher
  • Microsoft Office 2010 or higher
  • Broadband internet
  • Adobe Reader XI
  • Adobe Flash player
  • Printer
  • Scanner
What are the course fees?
Normal course fees for this are $400. Please check our Enrol Now for special prices.

Course fees must be paid at the time of enrolment. No payment plans are available.

How can I make payment for the course fees?
You can make payment by using your credit card or PayPal account. We accept all major credit cards i.e. Master, Visa cards.

All payments are processed securely using latest encryption technology. We do not store your credit card details.

Course Subjects

This course is based on following 7 different sections.

This course curriculum is based on the following 7 sections

  1. How complaints are made and turning them around
  2. Helping customers to complain
  3. Complaints handling policies
  4. Using communication skills
  5. Complaints records and registers
  6. Deciding what to do
  7. Referring customers on
Our enrolment process is simple as 1,2,3 and 4

Step 1

Fill in your personal details

Step 2

Make payment, using your Credit card or PayPal

Step 3

Receive an email with your course login details

Step 4

Log onto your course and start learning

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Download Course Guide

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